NovelVox is a global software company that has been developing flexible and optimized Agent Desktop and Wallboards for Cisco, Avaya, Genesys, and Fine9 Contact Center.
Established in 2008, NovelVox offers flexible Contact Center Unified Agent Desktops, Supervisor Desktops, Contact Center Wallboards, CTI Connectors, Agent Scripting Tools and other contact center applications for customers of all sizes, ranging from Enterprise Organizations to more dynamic customer-centric companies. These products support the Cisco Finesse, Avaya, and Genesys.
NovelVox is a leader and pioneer in the Contact Centre Desktop Agent space. It is accredited by Cisco as a Preferred Solution Provider. It has offices in India, UK, USA, KSA & UAE and it has clients in 80 plus countries. It provides industry-specific solutions in Healthcare, Government, Banking and Finance, Credit Unions, Retail & Telecom Contact Centers.
NovelVox provides the Ready Integrations of your contact center application with all major CRM, ticketing software, bespoke applications, internal database or your legacy systems like Epic, Salesforce, Service Now, Microsoft Dynamics, Jack Henry, Symitar, Cerner, Zendesk, Tibco, Oracle, Citrix, Siebel, FIS, SAP, Fiserv, etc. It offers an exclusive agent desktop for Credit Unions.
NovelVox’s exclusive Cisco Finesse Gadget Designer Studio is the only GUI based Cisco Gadget Designer tool that allows us to create or edit an agent desktop with a drag & drop designer Tool.